South African Bank Emergency Numbers

Service Providers (Vodacom, MTN, Cell C, Telkom Mobile) are below the Bank numbers. There are also  Regulatory Reporting numbers (eg SAPS)

1. Absa Bank

  • Fraud Hotline (24/7): 0860 557 557

  • Alternative fraud number: +27 11 501 5089 (for international/digital banking)
    Phishing/suspicious emails: Forward to Secmon@absa.africa 

Absa also supports in-app fraud reporting via the Absa Banking App.

2. First National Bank (FNB)

  • FNB Single Fraud Line: 087 575 9444 (South Africa only)

  • FNB Single Fraud Line: +27 11 369 2924 (Outside South Africa)

3. Standard Bank

Additional Standard Bank emergency contacts (for lost/stolen cards/devices):

  • Lost or stolen cards (SA): 0800 020 600

  • Lost or stolen cards (International): +27 10 824 1514

4. Nedbank

  • Fraud Hotline: 0800 110 929 (report fraud, unauthorized transactions, or compromised profiles)

5. Capitec Bank

  • Personal Banking Fraud Reporting: 0860 10 20 43

  • WhatsApp Fraud Reporting: 067 418 9565

  • Business Banking Fraud Reporting: 0860 30 92 50

  • If calling from outside South Africa: +27 21 941 1377 

6. Tyme Bank

  • Fraud / Compromised Profile Reporting: 0860 999 119

  • (Also call this line to block accounts or deactivate profiles if fraud suspected)

7. African Bank

  • General Service / Fraud Reporting: 0861 123 456 (confirm with bank for direct fraud team line)

 

 

South African Cell Phone Network Emergency Numbers

1. MTN

  • Fraud / Scam Reporting Line:
    083 123 HELP (083 123 4357) – available for reporting suspected fraud or security issues with your account. MTN

  • General Customer Care:

    • MTN customers dial 135

    • From other networks: 083 135 DStv

2. Vodacom

  • Report Fraud / Suspicious Activity:
    Vodacom advises customers to contact them and can log the case for investigation (including disputes and fraud). See details below: Fraud can be reported by email to FraudDisputes@vodacom.co.za after contacting support, and you will receive a reference number once logged. Vodacom Help

  • General Contact Number:
    RSA landlines or cellphones: 082 135
    From abroad: +27 82 135 Vodacom Help

3. Cell C

  • Scam Alerts & Reporting:
    If you know of a mobile phone-related scam, you can report it by email to scamalerts@cellc.co.za (used for alerts and information on scams). Cell C

  • General Customer Care:

    • Cell C customers: 135

    • Non-Cell C customers: 084 135 Cell C

4. Telkom Mobile

  • Crime / Scam Reporting:

    • General Customer Service / Suspicious Activity: 10210 or 081 180 Facebook

    • Telkom Fraud Hotline (24/7): 0800 124 000 (dedicated fraud/crime hotline) Telkom Group

 

Regulatory and Additional Reporting Channels

These are not mobile operator numbers, but useful for reporting fraud or complaints that involve telecommunications providers:

5. WASPA (Wireless Application Service Providers’ Association)

  • Report SMS spam or scam messages: Use the online forms to report unsolicited commercial messages or unwanted billing (email/info via WASPA). WASPA

6. ICASA (Independent Communications Authority of South Africa)

  • Regulator for telecommunications complaints:
    You can escalate unresolved complaints to ICASA if your mobile operator does not resolve the issue.

7. SAPS / Cybercrime Reporting

  • If fraud involves criminal activity beyond the mobile operator (e.g., SIM-swap fraud, identity theft), you should also report it to law enforcement:

    • SAPS Crime Stop (Tip-off Line): 0860 010 111 ISPA

 
Practical Steps / Tips When Reporting Mobile Fraud

When you contact your mobile operator about fraud or a scam:

  1. Call the dedicated fraud line immediately to block your number or account if compromised.

  2. Get a reference or case number for tracking your report.

  3. Document the incident (screenshots, caller ID, timestamps).

  4. Report to law enforcement if the incident involves theft, SIM swap, bank fraud, or identity compromise.

  5. Escalate to ICASA if your complaint is not resolved within 14 working days by the operator.